Senior Program Manager

Job description

RESPONSIBILITIES

• End to end program management encompassing – program planning, day to day delivery management, resource management, risk and issue management, getting acceptance and approval by clients for program deliverables
• Deliver program scope successfully with high quality, within approved timelines and budget
• Support program estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs
• Manage all day-to-day administrative activities of a given program from inception to closure such as reviewing timesheets, analyze plan versus actual figures
• Accurate submission of forecasts, resource utilization, and achievement of planned program profitability
• Comply with organization requirements on quality, metrics submission, automation in program delivery, etc
• Client Management : Establish structured program governance with client, maintain regular communication with both the customer including weekly and monthly reports, and constantly manage customer expectations (also in critical situations or throughout escalations).
• Internal Stakeholder Management : Manage relationship with internal stakeholders, provide status reporting, and other program related information as per agreed cadence
• Identify relevant delivery best practices and imbibe the same in programs
• Drive adoption of AI and other productivity tools in the program and achieve productivity gains, faster delivery and improved quality.
• Manage program team, provide necessary guidance ensuring tasks are completed and outcomes are achieved as per program plan.
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