Applied AI Engineer
Zoom · Remote (Germany)
About this role
Zoom is hiring a mid-level Machine Learning Engineer as a remote position. The posting calls out experience with Python, TypeScript, Azure, LLMs.
- Role
- Machine Learning Engineer
- Function
- machine learning
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (Germany)
- Work mode
- Remote
- Posted
- Jun 2, 2026
More roles at Zoom
Job description
from Zoom careersApplied AI Engineer
What you can expect
Deploy production AI agents for strategic customers during the sales cycle — taking Zoom Virtual Agent from proof-of-concept to live, trusted daily use within 90 days. Partner across Sales, Product, and Engineering to prove technical value, working hands-on with voice AI, integrations, and real customer data. Turn field insights into platform capabilities that scale, ensuring every deployment makes the next one faster. Your work directly accelerates revenue and shapes the product roadmap.
About the Team
We deploy Zoom Virtual Agent into live customer environments. Our team bridges Sales and Engineering through hands-on technical validation. We exist to convert pilots into production systems.
Responsibilities
- Designing and deploying production-ready AI agents during proof-of-concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases using Python and TypeScript
- Engineering voice experiences by tuning speech synthesis, turn-taking, and barge-in across providers to match customer requirements and call profiles
- Building evaluation frameworks with scripted tasks and adversarial scenarios that measure resolution rate, containment, and customer satisfaction as deployment gates
- Capturing product gaps and contributing structured feedback to Engineering, generalising field solutions into reusable platform capabilities
- Transitioning successful pilots to Professional Services or partners with clear documentation, playbooks, and recommendations for ongoing operation