Carrier Relations Engineer
Zoom · Remote (United States)
About this role
Zoom is hiring a mid-level Developer Relations Engineer in the marketing function as a remote position. The posting calls out experience with Networking, API Development, Encryption, Testing.
- Role
- Developer Relations Engineer
- Function
- marketing
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Posted
- Jun 1, 2026
More roles at Zoom
Job description
from Zoom careersWhat you can expect
At Zoom, we are seeking a Carrier Relations Engineer (CRE) for the Global Telecom Operations organization. The purpose of the CRE is to design, build, and support carrier-grade voice and messaging services. This role is responsible for SIP trunk architecture, carrier interconnects, and day-to-day management of assigned telecom partners.
About the Team
The Carrier Relations Engineer works with engineering, operations, and commercial teams to enhance services to ensure compliance, maintain network reliability, and provide excellent call quality in emerging markets.
Responsibilities
Designing, building, and testing SIP trunking solutions for voice services, including redundancy, failover, and capacity planning. Designing and maintaining carrier interconnects (IP and TDM where applicable) for voiceand messaging traffic. Performing end-to-end testing, turn-up, and acceptance of new carriers, routes, and Analyzing call flows, signaling (SIP), and media (RTP) to troubleshoot and resolve quality and interoperability issues.
Managing relationships with assigned carrier partners and serving as the primary point of contact. Coordinating carrier escalations and maintenance activities through ticketing and escalation processes. Monitoring carrier performance metrics (ASR, ACD, PDD, MOS, delivery rates) and driving continuous improvement. Supporting route optimization, cost management, and quality balancing initiatives.