Managed Shared Services Consultant
Zendesk · Pune, India
About this role
Zendesk is hiring a mid-level Professional Services Consultant based in Pune, India. The posting calls out experience with Python, Tableau, Power BI.
- Role
- Professional Services Consultant
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Pune, India
- Posted
- May 15, 2026
More roles at Zendesk
Job description
from Zendesk careersJob Description
Managed Shared Services Consultant
Location: Pune, Maharashtra
Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize and maintain their use of Zendesk products as their own businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality.
Managed Shared Services Consultants are responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers. You will analyze current state configurations to recommend optimizations, investigate configuration options for solving customer requests, and complete configuration updates on customers’ behalf in production environments, consult on standard methodology strategies, and offer hands-on assistance wherever required. You will collaborate with Customers to ensure they realize ongoing value from their services subscription and see the Managed Services team as an extension of their own. You may be required to work directly with our Customers across all the regions (USA/LATAM, EMEA, APAC)
Responsibilities:
Maintain product expertise across the Zendesk product line
Handle a backlog of work for your customer portfolio, and prioritizing tasks within the hours available
This is an excerpt. Read the full job description on Zendesk careers →