Principal Technical Program Manager
Zendesk · Berlin, Germany
About this role
Zendesk is hiring a principal-level Technical Program Manager in the software engineering function based in Berlin, Germany. The posting calls out experience with LLMs, Jira, Agile, Data Analytics.
- Role
- Technical Program Manager
- Function
- software engineering
- Level
- principal
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Berlin, Germany
- Posted
- May 15, 2026
More roles at Zendesk
Job description
from Zendesk careersJob Description
At Zendesk, we are passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with appealingly simple software. We’re constantly innovating, and we apply this philosophy to all prioritized initiatives.
Job Summary
As a Principal Technical Program Manager (TPM) within Product Development working on AI Agent programs, you will lead multiple complex, cross-functional technical programs that deliver measurable business outcomes and directly support Level 1–3 OKRs. You operate with a deep end-to-end view of value creation across Zendesk, proactively identifying cross-functional friction and dependencies before they surface as delivery risks. You will drive the narrative and operating cadence with senior leaders, translate strategy into executable plans, and ensure high-quality, predictable delivery through strong change management, risk mitigation, and stakeholder alignment.
You are trusted for sound judgment in ambiguity, for connecting the dots across teams and roadmaps, and for elevating program management standards through mentorship and process improvements that scale. You’ll have the opportunity to work autonomously but also have the support of our highly distributed Program Management team. You will be the glue that holds it all together, ensuring cross-team, cross-functional collaboration runs smoothly from end to end. You will have a global reach in this role and can expect to work with colleagues across EMEA, APAC and AMER.