Global Customer Support Consultant
Viasat · London, United Kingdom · Customer Care / Technical Support / Inside Sales
About this role
Viasat is hiring a mid-level Support Engineer in the services function based in London, United Kingdom.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Location
- London, United Kingdom
- Department
- Customer Care / Technical Support / Inside Sales
- Posted
- May 28, 2026
More roles at Viasat
Job description
from Viasat careersOne team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
As a Customer Service Consultant, you’re the provider of great customer experience. You will build rapport by interacting with customers via email and telephone, providing solutions that not only meet expectations but shatter them.
Our customers can be anything from our end users to distribution partners, i.e. it could be a fisherman on a boat in the Atlantic, or a ship approached by pirates outside Somalia. No 2 days are the same and that is what makes the job so unique and interesting. Please note that we are not a call centre and we do not wear headsets.
This is a site‑based role, employees work 3+ days (60%+) per week from a Viasat office or work location within a standard five‑day workweek.
The day-to-day
- Respond to requests for customer assistance in person, via telephone, electronically within the agreed SLAs