Accounts Receivable Specialist

Job description

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

• Ready to own the collections process, engage with customers, and drive timely cash flow? 
• Do you enjoy solving payment issues, working with data, and improving key financial metrics? 
• Interested in being part of a collaborative company, where your contribution truly matters and supports both team success and your own growth? 

Practical Information: 

Location: Amsterdam, Netherlands | Reports to: Credit Collection Manager Benelux | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for Netherlands | Language Requirements: fluent/professional Dutch and English, written and verbal 

 
As our new Accounts Receivable Specialist, you will manage the collections process by engaging with customers, resolving payment issues, and ensuring timely cash flow. You will maintain accurate records, monitor credit risk, and collaborate with internal teams to resolve billing discrepancies while supporting key financial performance metrics such as reducing overdue balances. 

Key Responsibilities: 

• Manage customer communication through email, phone, and third-party portals to follow up on payments and resolve inquiries 
• Deliver high-quality customer service while handling collections, payment issues, and account-related queries 
• Investigate and resolve account discrepancies, including short/over payments and billing issues, in collaboration with internal teams 
• Prepare and process customer refunds where required 
• Maintain accurate documentation of collection activities in NAV and ensure proper record-keeping 
• Support reporting by working in Excel and contributing to weekly ageing reports 
• Monitor credit risk and support achievement of key metrics such as DSO and overdue ratios 

• Bachelor’s degree (HBO) or equivalent relevant work experience 
• Proven experience in collections or accounts receivable 
• Experience in selling business outcomes and applying solution selling approaches 
• Solid communication, presentation, and stakeholder management skills combined with a customer-focused mindset 
• Well-organized and able to manage time effectively, with effective planning and prioritization abilities 
• Highly motivated, results-oriented, and collaborative, with a strong sense of ownership and professionalism 

What we offer:    

• A close-knit, international community where everyone can be themselves   
• The freedom and trust to shape your own path, and bring others along with you   
• Plenty of room for personal development through training, mentoring, and knowledge sharing   
• Hybrid working - partly from our Amsterdam office, partly from home   
• Unlimited vacation time  
• A competitive salary, strong secondary benefits, and a real focus on wellbeing and job satisfaction   
• Team activities, lunches, social drinks, and moments to laugh and learn together