About this role

SoftwareONE is hiring a mid-level Customer Success Manager in the sales function based in Shanghai, China. The posting calls out experience with Cloud Computing.

Role: Customer Success Manager
Function: sales
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Shanghai, China
Posted: Jun 22, 2026

Job description

from SoftwareONE careers

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about delivering outstanding customer experiences and driving business value across the customer lifecycle?

Do you enjoy working with customers and internal teams to ensure smooth delivery, optimize operations, and identify growth opportunities?

SoftwareOne is a global leader in cloud and software services. We’re hiring an Expert Delivery Customer Success Manager to manage end-to-end customer delivery (quote to collect), drive customer satisfaction, and support business growth.

Key Responsibilities

Manage daily operations including quotation, contract management, billing reconciliation, AR collection, and payment term applications
Act as the primary point of contact for customers and Account Managers, overseeing daily delivery and customer experience
Coordinate end-to-end delivery across the customer lifecycle (quote to collect) with Delivery and back-office teams
Drive customer satisfaction by understanding business needs, tracking adoption, and delivering QBR insights (usage, sentiment, growth opportunities)
Identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales and Services teams
Support commercial execution including quotation process, licensing knowledge, and overall account health & growth

What we need to see from you

Bachelor’s degree or above (1–5 years of experience preferred; fresh graduates are welcome)
Good communication skills in both Chinese and English (reading and writing required)
Strong ownership mindset with the ability to manage multiple priorities and stakeholders
Detail-oriented with solid problem-solving and coordination skills
Customer-focused with the ability to manage expectations and build long-term relationships
Proactive, adaptable, and eager to learn in a fast-paced environment

Job Function

Sales