Personalized Support Expert 2
Segment (Twilio) · Remote (United States)
About this role
Segment (Twilio) is hiring a mid-level Support Engineer in the services function as a remote position. The posting calls out experience with REST APIs, Jira, API Development, Cloud Computing.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Location
- Remote (United States)
- Work mode
- Remote
- Posted
- May 8, 2026
More roles at Segment (Twilio)
Job description
from Segment (Twilio) careersWho we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as our next Personalized Support Expert 2
About the job
The Personalized Support Expert (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs' customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue.