Advanced Technical Support Engineer, Industrial Automation
Schneider Electric · Sydney - Macquarie Park, Australia · Customer Satisfaction and Quality
About this role
Schneider Electric is hiring a mid-level Support Engineer in the services function based in Sydney - Macquarie Park, Australia. The posting calls out experience with Networking, Security, Data Analytics.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Location
- Sydney - Macquarie Park, Australia
- Department
- Customer Satisfaction and Quality
- Posted
- May 7, 2026
More roles at Schneider Electric
Job description
from Schneider Electric careersAre you passionate about improving customer satisfaction and creating market stability? Look no further as we're seeking a dedicated individual to provide top-tier technical support for Schneider Electric's range of Industrial Automation products and related solution. We have an exciting opportunity for an Advanced Technical Support Engineer – Industrial Automation to join our Pacific Zone Technical Support team. Based in Sydney (Australia), this role will report into Senior Manager, Advanced Technical Support. As an Advanced Technical Support Specialist, you will play a pivotal role in guiding customers and SE businesses in their post-sales journey. This includes Installation / Set-up support, maintenance support and Remote troubleshooting assistance. Key operational responsibilities will include: Understand customer issue and expectations, including assessment of additional relevant information that may be needed to perform a comprehensive remote troubleshooting Incident and escalation point of contact for managing the resolution of customers critical issues. This includes: liaising multiple stakeholders (Technical leadership team, Product marketing, Level-3 support, Quality, R D teams) to help expedite resolutions and implement continuous improvement Contribute and aim towards a reduced End-to-End resolution time for customer issues Take the ownership on technical skills enhancement, including practical hands-on expertise Regularly review escalated cases from the Primary…