Onsite Services Technician

Job description

About the Role The Onsite Services Technician ensures seamless IT operations and an excellent end-user experience by delivering hands-on technical support and managing workplace IT infrastructure across Schneider Electric sites. This role plays a key part in maintaining productivity and supporting digital innovation initiatives at the local site. Key Responsibilities End-User and Desk-Side Support Provide on-site technical assistance for desktops, laptops, tablets, smartphones, printers, and related equipment Deliver priority, high-quality support to VIP users Hardware and Asset Management Diagnose and resolve hardware issues (break fix), manage replacements, and ensure data restoration Maintain accurate asset records, including device status and user assignments Coordinate warranty cases with manufacturers and third-party vendors IMACD and Workplace Services Perform Install, Move, Add, Change, and De‑Install (IMACD) activities Support employee onboarding by preparing, delivering, and setting up IT equipment Operational and Project Support Act as “eyes and hands” for remote support teams, executing guided technical tasks Place orders for laptops, accessories, and other IT assets in line with internal processes Provide local support for regional or global IT projects impacting the site Events and Site Support Provide technical support for internal events, including A/V setup and troubleshooting Escort vendors during on-site maintenance or repair activities Manage…