Engagement Manager, Public Sector

Scale AI · Washington, DC · Public Sector

principal Professional Services Consultant hybrid
$166,400 – $249,000
USD per year

About this role

Scale AI is hiring a principal-level Professional Services Consultant based in Washington, DC. The posting calls out experience with TypeScript, LLMs, Machine Learning, Full Stack. Compensation is listed at $166,400–$249,000 per year.

Role
Professional Services Consultant
Function
services
Level
principal
Track
hybrid
Employment
Full-time
Location
Washington, DC
Department
Public Sector

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Job description

from Scale AI careers

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

  • Manage customer relationships from the executive to the end user
  • Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
  • Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • Oversee onboarding and successful implementation of customer accounts

We have a diverse team with a variety of skill sets, many have:

This is an excerpt. Read the full job description on Scale AI careers →
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