Customer Experience Team Lead
Robinhood · Denver, CO | Westlake, TX · Customer Care
About this role
Robinhood is hiring a senior-level Customer Experience Specialist in the services function based in Denver, CO | Westlake, TX. The posting calls out experience with Spark.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Denver, CO | Westlake, TX
- Work mode
- On-site
- Department
- Customer Care
More roles at Robinhood
Job description
from Robinhood careersJoin us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels.
As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You’ll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience.
Schedule & Work Environment
This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance.