Help Desk Technician

Job description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

About the role:

We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit’s SOHO New York office. The successful candidate will also troubleshoot hardware and software issues, administers and supports our cloud first tech stack, configures Apple MacBooks, maintains conference rooms, performs minor system repairs and manages IT inventory and consumables. The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems and contributes to maintaining a secure, standardized and scalable endpoint environment.

What You'll Do:

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment

• Troubleshoot and resolve hardware, software and peripheral issues for MacBooks

• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet) and Slack

• Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup and equipment recovery

• Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity

  This is an excerpt. Read the full job description on Replit careers →