Technical Support Engineer-I
Rapid7 · Pune, India
About this role
Rapid7 is hiring a mid-level Support Engineer in the services function based in Pune, India. The posting calls out experience with Salesforce, Linux, Networking, Security.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Pune, India
- Posted
- May 19, 2026
More roles at Rapid7
Job description
from Rapid7 careersAs a Technical Support Engineer I, you will provide high-level technical assistance to global customers, focusing on troubleshooting complex network and vulnerability management issues. You will act as a subject matter expert for Rapid7’s security platform, ensuring customers successfully manage risks across their IT infrastructure.
About the Team
Our Technical Support team is dedicated to delivering exceptional customer experiences by solving complex technical challenges and providing visibility into security risks. By bridging the gap between customers and our Engineering teams, we drive product resolutions that protect organizations in an increasingly connected world.
About the Role
As a Technical Support Engineer I, your primary responsibility will be to support customers by utilizing your networking skills to troubleshoot complex issues via email and video conferencing. Specifically, your focus will be to:
Support customers in successfully setting up and troubleshooting vulnerability scanning infrastructure.
Create innovative workflows to analyze large log files using regex to identify the root cause of reported issues.
Collaborate closely with local and global Engineering and Product teams to drive resolutions for customer defects.
Reproduce customer issues in lab environments using available Support team resources and tools.
The skills and qualities you’ll bring include:
Operating System Administration: Demonstrable command of Linux, Windows, and macOS.
This is an excerpt. Read the full job description on Rapid7 careers →