Manager, Technical Support (Pacific Shift)
Rapid7 · Pune, India
About this role
Rapid7 is hiring a manager-level Engineering Manager in the software engineering function based in Pune, India. The posting calls out experience with Salesforce, SaaS, Security.
- Role
- Engineering Manager
- Function
- software engineering
- Level
- manager
- Track
- hybrid
- Employment
- Full-time
- Location
- Pune, India
- Posted
- May 11, 2026
More roles at Rapid7
Job description
from Rapid7 careersAbout the Job
We are looking to add a dynamic Manager of Technical Support Engineering to lead/develop a team of skilled engineers, enhance our operational processes, and elevate our customer experience. This is a hybrid role based out of our new office in Pune, India
About the Role
The Manager of Technical Support Engineering will ensure high service performance while fostering a culture of technical and service excellence. This leader will emphasize collaboration, hire team members with a strong sense of initiative, and instill pride in issue resolution while driving continuous improvement. Over time, they will become a trusted voice in the Global Support organization, enhancing processes, people, and tools to improve customer experience and reduce support burden.
In this role, you will:
Work in the PST shift to lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges
Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals
Develop Global Support team members via active coaching, performance management, and building career development plans
Work with members of Rapid7’s Engineering & Products teams to identify opportunities to improve product supportability and the customer experience
This is an excerpt. Read the full job description on Rapid7 careers →