Senior Product Manager

Technical Product Manager  -IN

VCF Observability Platform 

Work Location: Remote
Function: Product Management 
Reports To: Director / VP, Product Management 

Role Summary 

Rackspace is hiring a Technical Product Manager (TPM) for Observability to own the end-to-end observability strategy for our Rackspace Cloud’s which include, baremetal, VMware Cloud Foundation (VCF)–based Private Cloud (PVC) platforms and others. 

This role is responsible for defining, delivering, and operationalizing platform-level visibility, monitoring, alerting, and AIOps capabilities across compute, network (NSX), storage, and platform services. The TPM will ensure that observability is built-in, standardized, automatable, and consumable by Rackspace delivery teams and customers alike. 

This role is central to enabling supportability at scale, proactive operations, and consistent customer experience as Rackspace modernizes its private cloud platforms and continues to innovate and create unified intelligence with predictive operations strategy.  

Core Responsibilities 

Product Ownership & Strategy 

• Own the Observability capability pillar across PVC platforms (Edge, Enterprise, Cloud) 

• Define the product vision for observability across the private cloud platforms—encompassing monitoring, AIOps, alerting and ticketing workflows, and automation. 

• Design the end‑to‑end customer experience for consuming observability capabilities, including intuitive dashboards, advanced insights, and predictive analytics. 

• Translate operational pain points into clear product requirements and outcomes. 

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