Senior Customer Service Representative - SurePayroll
Paychex · St Petersburg, FL · Customer Service and Support
senior
services
Customer Experience Specialist
ic
· Posted May 15, 2026
Skills
About this role
Paychex is hiring a senior-level Customer Experience Specialist in the services function based in St Petersburg, FL. The posting calls out experience with Salesforce.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Location
- St Petersburg, FL
- Department
- Customer Service and Support
- Posted
- May 15, 2026
More roles at Paychex
Sr. Sales Executive - Enterprise
Irving, TX · senior
Inside Sales Representative - HCM Small Market
Cincinnati, OH · mid
District Sales Manager - SurePayroll
Rochester, NY | Allentown, PA | High Point, NC | St Petersburg, FL | Tempe, AZ · manager
Financial Analyst
Rochester, NY | Cincinnati, OH · mid
Sales Executve - PEO
Manhattan, NY · mid
All Paychex jobs →
Job description
from Paychex careersImagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview
Responsibilities
Overview
Provide an exceptional service experience for SurePayroll customers handling incoming contacts from current clients regarding previously run payroll, payroll tax filing and ancillary services.
Responsibilities
- Handles inbound calls and online chats with SurePayroll clients in a contact center environment, helping clients with items such as: issues with previously run payrolls and questions regarding their account information to ensure accurate payroll processing and payroll tax filing. Handles escalated and complex issues regarding clients’ accounts.
This is an excerpt. Read the full job description on Paychex careers →