Customer Success Manager

Job description

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

As a member of the Customer Success team, you will be the primary relationship holder between N-able and its partners. Leveraging their customer service abilities, industry knowledge, and relationship building skills, you will work with said partners to ensure they are achieving value with their existing subscriptions.

More so, you will drive new product adoption and achieve retention targets by delivering top client experience.

• Act as the primary relationship holder and point of contact for partners in a defined territory.
• Impact retention rate and increase product adoption
• Ensure partners are using N-able best practices 
• Drive awareness of N-able suite of product offerings and identify new opportunities
• Managing renewals in your assigned territory 
• Identify at-risk customers and turn their experiences around.
• Proactively identify opportunities to increase customer value.

• Familiar with account management, sales, or customer service experience in the software industry.
• Understand how to engage and excite an audience.
• Creative problem-solving skills and an overall curious mindset
• Team focused mindset and ability to freely and openly share knowledge with others.
• Organized, with prioritization skills to manage a larger book of business
• SaaS experience is a plus.
• Experience with Salesforce, Tableau, Outreach, and Gainsight preferred.

• Competitive medical insurance for employees - optional dependent enrollment!
• Life and disability insurance coverage
• Supplemented local PTO days based on tenure, sick days and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Meal Vouchers and Public Transportation Benefits
• Optional Gym Benefits
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility

This position has a base gross monthly salary starting from 8,340 RON. Actual starting pay is determined by relevant skills, qualifications and experience. This role is also eligible for commissions.

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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