Customer Engineer
Modal · New York City, NY · Engineering
About this role
Modal is hiring a mid-level Professional Services Consultant based in New York City, NY. The posting calls out experience with Distributed Systems, Machine Learning, API Development, Automation. Compensation is listed at $150,000–$220,000 per year.
- Role
- Professional Services Consultant
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- New York City, NY
- Department
- Engineering
- Posted
- Sep 23, 2025
More roles at Modal
Job description
from Modal careersAbout Us:
Modal provides the infrastructure foundation for AI teams. With instant GPU access, sub-second container startups, and native storage, Modal makes it simple to train models, run batch jobs, and serve low-latency inference. We have thousands of customers who rely on us for production AI workloads, including Lovable, Scale AI, Substack, and Suno.
We're a fast-growing team based out of NYC, SF, and Stockholm. We've hit 9-figure ARR and recently raised a Series B at a $1.1B valuation. Our investors include Lux Capital, Redpoint Ventures, Amplify Partners, and Elad Gil.
Working at Modal means joining one of the fastest-growing AI infrastructure organizations at an early stage, with many opportunities to grow within the company. Our team includes creators of popular open-source projects (e.g. Seaborn, Luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
The Role:
We're looking for engineers with deep AI/ML and low-level systems experience who want to build the best technical support experience in the world. This isn't a traditional support role — it's an engineering role where you happen to be closest to our customers.