Principal Applied AI Engineering Manager
Microsoft · Redmond, WA · Business Applications
principal
software engineering
Engineering Manager
hybrid
· Posted May 18, 2026
Skills
About this role
Microsoft is hiring a principal-level Engineering Manager in the software engineering function based in Redmond, WA. The posting calls out experience with Python, C#, Azure, Docker.
- Role
- Engineering Manager
- Function
- software engineering
- Level
- principal
- Track
- hybrid
- Employment
- Full-time
- Location
- Redmond, WA
- Department
- Business Applications
- Posted
- May 18, 2026
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Job description
from Microsoft careersOverview
Are you a customer-obsessed, AI-curious engineering leader who thrives in an inclusive, collaborative global team? The Azure Engineering Operations (EngOps) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
Our ACES engineering team is building domain specific agents and services that are fundamentally transforming Azure customer support — from reactive, human-only workflows to AI-first systems that resolve customer issues at Azure scale. We are seeking a Principal Applied AI Engineering Manager to build and lead a high-performing AI engineering pod focused on shipping production agentic AI services. You will own the engineering execution for next-generation AI agents — LLM orchestration, multi-agent coordination, RAG-based systems, and evaluation frameworks — that handle thousands of customer cases per month and drive measurable volume reduction across Azure.
This is a leadership role building production AI services that directly impact millions of Azure customers. You will build the team, set the technical direction, own the delivery, and be accountable for engineering outcomes.
This is an excerpt. Read the full job description on Microsoft careers →