Field Service Engineer 2

Job description

## The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

## The impact you'll make

Technical

* Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. Analytical troubleshooting of technical problems to component level. Performs complete installation/relocation start-up services.
* This position will focus primarily on thin film deposition equipment (CVD, ALD, PECVD)
* Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
* Lead installations and/or relocate equipment at customers' sites. Conduct associated start-up, cut over and check-out activities on the newly installed system.
* Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
* Assist in complex field modifications and updates as released in Engineering Change Notifications.
* Maintain records and reports as required to properly coordinate activities with supervisors and customers.
* Assist in the planning, management, and execution of projects of a limited scope and duration
* May perform other related duties as assigned or requested by manager

## What you'll do

Leadership

* Provide technical instruction and mentoring for Engineer Level 1 and 2.
* May Provide on-site instruction to sub-contractors and customers.

Customer Relation

* Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
* Present escalation action plans and status

## Who we're looking for

* BS degree in electronics, engineering or other applicable field of study and a minimum of 5 years of work experience or Associates degree with +6 years of relevant experience.
* Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
* Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
* Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
* Understand and work from electrical and mechanical schematics and diagrams.
* Ability to interpret operation manuals to determine root cause of tool failures.
* Experience in Microsoft Office Suite and data analysis tools.
* Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
* Perform effectively in a demanding environment with changing workloads.
* Adhere to customer rules and policies regarding worksite behavior and safety.
* Able to travel frequently

## Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.