Customer Service Operations Associate (Mandarin Speaker)
Keysight Technologies · Penang, Malaysia · Customer Service
About this role
Keysight Technologies is hiring a junior-level Customer Experience Specialist in the services function based in Penang, Malaysia.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- junior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Penang, Malaysia
- Department
- Customer Service
- Posted
- May 19, 2026
More roles at Keysight Technologies
Job description
from Keysight Technologies careersKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
We are looking for a customer service operation representative with broad Order Management knowledge, skill and solid experience with industry standard technologies to join us.
This role would be a contract position with possibility of conversion upon management discretion.
Responsibilities
- Back office end to end Order Management support
- Manages Order Management end to end processes from order booking to shipment and invoicing
- Validate and ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement. Review PO/contract and ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.