Application Engineer, Expert

Job description

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Provide responsive and in-depth pre- and post-sales technical support for instrument control and automation software.
• Understand customer problems and efficiently resolve technical inquiries via remote channels such as phone, email, and portals.
• Research solutions by replicating customer issues in the lab.
• Connect all layers (hardware, software, and user workflow) by troubleshooting end-to-end system issues, not just software.
• Identify gaps between customer expectations and current software capabilities, and provide workarounds/recommendations as necessary while delivering proactive feedback to Product Management and R&D teams.
• Provide customer insights by acting as the technical voice of the customer (VoC) and influencing product roadmap and enhancements.
This is an excerpt. Read the full job description on Keysight Technologies careers →