Support Specialist (Financial Application Development, NetSuite)

JetBrains · Belgrade, Serbia | Limassol | Madrid, Spain | Paphos | Prague, Czech Republic | Warsaw, Poland | Yerevan · Financial Support and Analysis

mid services Support Engineer ic

About this role

JetBrains is hiring a mid-level Support Engineer in the services function based in Belgrade, Serbia | Limassol | Madrid, Spain | Paphos | Prague, Czech Republic | Warsaw, Poland | Yerevan.

Role
Support Engineer
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Belgrade, Serbia | Limassol | Madrid, Spain | Paphos | Prague, Czech Republic | Warsaw, Poland | Yerevan
Department
Financial Support and Analysis

More roles at JetBrains

Design Operations Manager (Design team)
Amsterdam, Netherlands | Berlin, Germany | Prague, Czech Republic | Warsaw, Poland · manager
Figma
Developer Advocate (AIR)
Amsterdam, Netherlands | Berlin, Germany | Madrid, Spain | Munich, Germany | Remote (United States) · mid
A/B Testing AI Agents
Developer Experience Lead (JetBrains Cloud Platform)
Amsterdam, Netherlands | Berlin, Germany | Madrid, Spain | Munich, Germany | Paphos | Prague, Czech Republic | Warsaw, Poland · senior
Docker Git CI/CD
Email Marketing Specialist
Belgrade, Serbia | Berlin, Germany | Limassol | Madrid, Spain | Munich, Germany | Prague, Czech Republic | Remote (Germany) | Warsaw, Poland | Yerevan · mid
HTML/CSS Compliance Automation
Enterprise Customer Success Engineer (Post-Sales) - US
Foster City, CA | Marlton, NJ | Remote (United States) · mid
LLMs DevOps Machine Learning All JetBrains jobs →

Job description

from JetBrains careers

At JetBrains, code is our passion. JetBrains is a global software company specializing in the creation of intelligent, productivity-enhancing tools for software developers and teams. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 90 Fortune Global Top 100 companies are JetBrains customers.

About the team

The Financial Application Development team supports key finance and accounting processes by maintaining reliable internal systems, improving workflows, and helping internal users work effectively with the tools they depend on every day. This role combines hands-on support, technical investigation, system configuration, and user enablement.

In this role, you will:

  • Provide internal customer support and technical support to internal users through different communication channels.
  • Investigate issues end to end, identify root causes, and help drive them to resolution.
  • Reproduce bugs and collect the details needed for further technical analysis.
  • Perform changes in our accounting system, including creating new fields, updating email and PDF templates, and adjusting roles and permissions.
  • Create and maintain saved searches and reports to support business needs and improve visibility.
  • Adjust system configurations and customizations to support changing operational requirements.
  • Train users on how to perform specific tasks in NetSuite and help them use the system with confidence.
    • This is an excerpt. Read the full job description on JetBrains careers →
All services jobs services in Belgrade, Serbia Jobs in Belgrade, Serbia services salaries services career path
All JetBrains Jobs Browse services roles mid positions