Enterprise Customer Success Engineer (Post-Sales) - US
JetBrains · Foster City, CA | Marlton, NJ | Remote (United States) · Customer Solutions & Engineering
About this role
JetBrains is hiring a mid-level Customer Success Manager in the sales function as a remote position. The posting calls out experience with LLMs, DevOps, Machine Learning. Compensation is listed at $120,000–$180,000 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Foster City, CA | Marlton, NJ | Remote (United States)
- Work mode
- Remote
- Department
- Customer Solutions & Engineering
More roles at JetBrains
Job description
from JetBrains careersAt JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about the success of our customers and about the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.