L1 Support Engineer
Instructure · Budapest, Hungary · Client Services
About this role
Instructure is hiring a mid-level Support Engineer in the services function based in Budapest, Hungary. The posting calls out experience with Agile. Compensation is listed at HUF 600,000–HUF 627,000 per year.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Budapest, Hungary
- Department
- Client Services
- Posted
- Apr 29, 2026
More roles at Instructure
Job description
from Instructure careersAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Role Overview:
As an L1 Support Engineer, you will be the first point of contact for end users, LMS administrators, and corporate clients seeking technical support for Canvas. You will provide expert troubleshooting, guidance, and technical assistance via phone, web-based tools, and email. Additionally, you will serve as a liaison during problem escalations, ensuring a smooth handover to our Tier 2 Support team and complete issue resolution.
What You Will Do:
Respond to support tickets from admins, faculty, staff, and student end-users using a web-based ticketing system, phone, or live chat (handling both initial inquiries and escalated issues)
Escalate issues that cannot be resolved at Level 1 to the Level 2 Support Team
Provide timely and clear updates to users on ticket status
Mentor and assist fellow Level 1 Support Engineers as needed
This is an excerpt. Read the full job description on Instructure careers →