Customer Support Specialist - Trilingual (Remote - Colombia)
HubSpot · Bogotá, Colombia · Customer Support
About this role
HubSpot is hiring a mid-level Support Engineer in the services function based in Bogotá, Colombia. The posting calls out experience with Computer Vision, Jira.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Bogotá, Colombia
- Department
- Customer Support
More roles at HubSpot
Job description
from HubSpot careers*Your CV must be submitted in English in order to be considered*
*Must be fluent in Portuguese, English & Spanish - *ADVANCED PORTUGUESE FLUENCY IS ABSOLUTELY REQUIRED as you will be supporting Portuguese-speaking customers in this position*
*Must have a stable internet connection*
As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication & tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.
In this role, you will:
- Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
- Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible.
- Identify and diagnose software issues to fix and improve the product experience for our customers
- Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry.