Customer Engineer, Google Cloud Security

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer (CE) for Google Cloud Security, you serve as the technical bridge between our most innovative security technologies and our customers' most complex business challenges. You are not just a technical advisor; you are a strategic partner to the Sales team, responsible for articulating the unique value proposition of Google Cloud’s security ecosystem.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Act as the primary technical advisor, partnering with Sales to build and execute account strategies that win trust and drive adoption of Google Cloud Security solutions.
• Design creative, scalable, and resilient security architectures that map directly to our customers’ specific business goals and operational challenges.
• Lead technical validations, including Proofs of Concept (PoC) and technical deep-dives, proactively identify and remove roadblocks to ensure project success.
• Serve as an expert storyteller who can translate complex cybersecurity concepts into compelling, practical business outcomes for both technical practitioners and executive stakeholders.
• Partner with product development stakeholders to refine product capabilities, contributing technical insights that optimize performance and market relevance.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or a related field, or equivalent practical experience.
• 10 years of experience in a technical environment, including 5 years in a customer-facing technical pre-sales or solutions architecture role
• 8 years of experience with modern SOC stack (e.g., SIEM, SOAR, NDR, EDR, UEBA and Threat Intelligence).
• Experience in gathering business requirements, facilitating whiteboarding sessions, and delivering technical presentations to stakeholders.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
• Certificated in the Cloud or Security industry (e.g., CISSP, CISM, CEH, Google Cloud Professional Cloud Security Engineer).
• Experience working with, evaluating, or securing AI agents, Generative AI models, or LLM-driven applications in an enterprise context.
• Experience implementing complex enterprise security solutions (e.g., advanced threat hunting, Zero Trust architectures, Identity and Access Management systems).
• Demonstrated proficiency in coding or scripting (e.g., Python, Go) and experience with log parsing, data normalization, and automation logic.
• A knack for troubleshooting complex, multi-layered cybersecurity environments and a rigorous approach to technical roadblocks.