Customer Engineer, Security, Google Cloud (English, Spanish)

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineer (CE), you will partner with technical business teams to differentiate Google Cloud to customers. You will serve as the customers’ primary technical partner and trusted advisor, engaging in technical conversations to understand their business issues. In this role, you will focus on three main areas: security intelligence (collecting and analyzing security telemetry to identify emerging threats), security analytics (building and deploying machine learning models to automate security operations), and security research (conducting research on emerging security threats). You will focus on identifying, pursuing, and securing new business workloads, driving engagement within existing ones.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud-native architecture in a customer-facing or support role.
• 5 years of experience in security in a customer-facing or technical sales engineering role.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in cybersecurity matters like threat detection, malware intelligence, cloud security posture management, incidence response.
• Ability to communicate in English and Spanish fluently to support client relationship management in Spain.

Preferred qualifications:

• Experience driving the entire sales cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience migrating applications and services to cloud platforms.
• Experience promoting technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, Cloud AI, networking, migrations, security.
• Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing).
• Broad product and solution knowledge of market trends in the cybersecurity industry such as ransomware, attack frameworks, zero trust.