AI and Experience Orchestration Director
Genesys · Santiago
About this role
Genesys is hiring a director-level AI Engineer in the machine learning function based in Santiago. The posting calls out experience with AI Agents.
- Role
- AI Engineer
- Function
- machine learning
- Level
- director
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Santiago
- Posted
- Jun 1, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The AI and Experience Orchestration Director leads strategic engagements, working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities.
This role brings deep expertise in AI powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes.
At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organizations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture.