Technical Curriculum Developer

Job description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team. 

In this role, you'll create engaging technical learning experiences for our Solution Engineers, Professional Services teams, Channel Partners, and other customer-facing technical teams to confidently position, demonstrate, and implement Freshworks solutions. 

You'll collaborate closely with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and Subject Matter Experts to translate complex technical concepts into scalable, application-focused learning experiences. 

Whether you're designing technical certifications, interactive eLearning, hands-on learning activities, demo guides, or technical playbooks, your work will directly improve technical readiness and customer outcomes. 

What You'll Do

• Design engaging technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for Solution Engineers, Professional Services, Channel Partners, and other technical customer-facing teams. 
• Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical, scalable learning. 
• Build technical certifications, readiness programs, and assessments that prepare teams to confidently position, demo, and implement Freshworks solutions. 
• Develop technical enablement assets such as demo guides, playbooks, reference materials, and competitive enablement content. 
• Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise), multimedia, and interactive learning techniques. 
• Measure learning effectiveness through assessments, learner feedback, and business outcomes, continuously improving programs based on data. 

Qualifications

• 5-8 years designing technical learning curriculum, or enablement programs in a SaaS or technology company
• Experience creating learning for technical customer-facing audiences such as Solution Engineering, Professional Services, Customer Success, Partner Enablement, or Customer Education
• Ability to translate complex technical concepts into engaging digital learning experiences 
• Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools 
• Strong instructional design, technical writing, and stakeholder management skills
• Familiarity with SaaS platforms, integrations, APIs, or enterprise software
• Experience designing technical certifications or assessments is a plus 
• Experience with AI-powered learning tools or content creation is a plus

Additional Information

This is a hybrid role with in-office expectations of 3 days/ week (Tuesday - Thursday) from our Downtown Boston office. 

The annual base salary range for this position is $110,000 - $142,000. This role is also eligible for a target bonus. 

Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. 

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. 

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.