Service Relationship Manager - Singapore

Job description

Location: Singapore

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Service Relationship Manager to contribute to the success of our rapidly growing business.

As a Service Relationship Manager, you will:

• Take a proactive, Customer Success driven approach to customer’s evolving service needs, maximizing value and driving adoption.

• Consult with the customer to understand their business priorities with regard to their Fortinet investment; and use this knowledge to drive construction of a Success Plan for their Advanced Support engagement. 

• Drive the overall success journey for their assigned Advanced Support customers; tracking progress against the agreed Success Plan and revise the plan to accommodate changing business requirements as required.

• Ensure that proactive deliverables of Fortinet’s Advanced Support programs are built into the success plan, aligned to their priorities and project timescales. 

• Act as the customer’s trusted advisor and single point of contact for Services and Support; facilitating conference calls, meetings and engaging appropriate resources to assist in issue resolution and proactive service delivery.

• Ensure that Advanced Support delivery across the customer’s organization meets or exceeds operational KPI’s.

  This is an excerpt. Read the full job description on Fortinet careers →