Technical Support Specialist
Fortinet · Burnaby, Canada · Technical Support
About this role
Fortinet is hiring a mid-level Support Engineer in the services function based in Burnaby, Canada. The posting calls out experience with SQL, Networking, Configuration Management. Compensation is listed at $86,900–$106,200 per year.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Burnaby, Canada
- Department
- Technical Support
- Posted
- Mar 26, 2026
More roles at Fortinet
Job description
from Fortinet careersFortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.
The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:
FortiAnalyzer -- Centralized Logging & Reporting
FortiManager -- Centralized Configuration Management
The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.
The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities:
· Provide direct technical web and telephone support
- Ensure that reported issues are well understood and the needed information is collected
- Troubleshooting FortiAnalyzer and FortiManager
- Recommend corrective actions based on analysis of collected information
- Provide Customer education where needed due to gaps in networking, product knowledge etc...