Technical Support Engineer - FortiNAC

Fortinet · Frankfurt, Germany · Technical Support

mid services Support Engineer ic 3+ yrs · Posted Mar 2, 2026

About this role

Fortinet is hiring a mid-level Support Engineer in the services function based in Frankfurt, Germany. The posting calls out experience with SQL, Networking, Security, Encryption and roughly 3+ years of relevant work.

Role
Support Engineer
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Frankfurt, Germany
Experience
3+ years
Department
Technical Support
Posted
Mar 2, 2026
AI Summary
Mid-level support engineer providing technical troubleshooting and configuration support for FortiGate and FortiAuthenticator products. Requires 3+ years networking/security experience, TCP/IP knowledge, hands-on firewall/IPS experience, and fluent English and German. Must diagnose complex issues, reproduce environments in labs, and manage customer escalations.
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Job description

from Fortinet careers

Reporting to ETAC Manager based in Kelsterbach, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for FortiGate and FortiAuthenticator.

In this position, the Technical Support Engineer will: 

  • Conduct basic troubleshooting on Fortinet products, mainly the FortiGate and FortiAuthenticator, ensuring prompt resolution of customer issues.
  • Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems. 
  • Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions.
  • Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas. 
  • Consult technical documentation, bulletins, and release notes to address known issues and provide effective solutions.
  • Reproduce customer environments in lab settings, isolate and resolve problems, and propose innovative solutions. 
  • Follow up on technical cases, ensuring proper escalation, case management, and timely resolution. 
  • Manage customer communications and expectations throughout the case lifecycle, leading customer management meetings for escalations. 

 

 

Who We Are Looking for: 

We are seeking insightful, inclusive connectors to join our team. You foster collaborative partnerships by the ways in which you seek to understand others, work together, and diagnose complex organizational variables, issues, and opportunities. You have an ongoing sense of drive, informed urgency, and you are attentive to detail. You enjoy implementing holistic solutions that meet and scale with the strategic needs of the organization. 

This is an excerpt. Read the full job description on Fortinet careers →
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