About this role

Fortinet is hiring a mid-level Support Engineer in the services function based in Burnaby, Canada. The posting calls out experience with Networking, Security and roughly 2+ years of relevant work. Listed education preference: a bachelor's degree or equivalent. Compensation is listed at $86,900–$106,200 per year.

Role: Support Engineer
Function: services
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Burnaby, Canada
Experience: 2+ years
Education: Bachelor's degree
Department: Technical Support
Posted: Mar 20, 2026

AI Summary

Technical Support Specialist providing troubleshooting and customer support for Fortinet security products. Requires 2+ years technical support or system administration experience in networking/security, deep OS knowledge (Windows, Linux, OSX), TCP/IP expertise, and firewall/security product experience. Acts as escalation point for partners and collaborates with QA/development to resolve issues.

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Job description

from Fortinet careers

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business.

You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.

As a Technical Support Specialist, you will be involved in:

Basic troubleshooting on the core Fortinet products – Fortigate
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer system information
Recommend corrective actions based on analysis
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
Follow up on technical cases including proper escalation and management of the case until case closure.
This is an excerpt. Read the full job description on Fortinet careers →

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