Technical Support Engineer
Fortinet · Mexico City, Mexico · Technical Support
mid
services
Support Engineer
ic
Bachelor's
· Posted Dec 23, 2025
Skills
About this role
Fortinet is hiring a mid-level Support Engineer in the services function based in Mexico City, Mexico. The posting calls out experience with Linux, Networking. Listed education preference: a bachelor's degree or equivalent.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Mexico City, Mexico
- Education
- Bachelor's degree
- Department
- Technical Support
- Posted
- Dec 23, 2025
AI Summary
Mid-level support engineer analyzing customer network configurations, packet traces, and security issues. Requires technical support experience in networking/security, strong TCP/IP and routing knowledge, and fluency in English and Spanish. Must hold a bachelor's degree in Computer Science, Electronics, or Telecommunications.
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Job description
from Fortinet careersResponsibilities:
- Collection, analysis, and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
Job Experience / Abilities Required
- Experience in a technical support role in a networking/security company or equivalent education
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
- Strong troubleshooting and problem-solving skills
- Working knowledge on Windows, UNIX, or Linux
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year!
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.
- Travel occasionally for short periods of time to take/provide training and special engagements
- Consultation of technical documentation, bulletins, and release notes for known problems
- Reproduction of customer environments on lab equipment
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communication and expectations until the closure of each case
- Submit KB articles monthly to contribute with internal and external DB´s
This is an excerpt. Read the full job description on Fortinet careers →