About this role

Fortinet is hiring a mid-level Support Engineer in the services function based in Atlanta, GA. The posting calls out experience with SQL, Linux, Networking, Configuration Management and roughly 4+ years of relevant work. Listed education preference: a bachelor's degree or equivalent.

Role: Support Engineer
Function: services
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Atlanta, GA
Work mode: On-site
Experience: 4+ years
Education: Bachelor's degree
Department: Technical Support
Posted: Oct 8, 2025

AI Summary

Provide technical support for Fortinet's FortiAnalyzer and FortiManager products via web and phone. Troubleshoot customer issues, reproduce environments, identify bugs, and manage cases to closure. Requires 4+ years technical support experience in networking/security with strong TCP/IP and firewall knowledge.

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Job description

from Fortinet careers

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers.

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:

FortiAnalyzer -- Centralized Logging & Reporting

FortiManager -- Centralized Configuration Management

The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.

The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Specialist, you will:

Provide direct technical web and telephone support
Ensure that reported issues are well understood and the needed information is collected
Troubleshooting FortiAnalyzer and FortiManager
Recommend corrective actions based on analysis of collected information
Provide Customer education where needed due to gaps in networking, product knowledge etc.

This is an excerpt. Read the full job description on Fortinet careers →

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