About this role

Fortinet is hiring a mid-level Support Engineer in the services function based in Sunnyvale, CA. The posting calls out experience with Linux, Networking, Security. Compensation is listed at $88,000–$107,000 per year.

Role: Support Engineer
Function: services
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Sunnyvale, CA
Department: Technical Support
Posted: Jul 7, 2025

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Job description

from Fortinet careers

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team.

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

Support and troubleshooting on the wireless and switching range of Fortinet products
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis
Provide customer education where needed due to gaps in networking, product knowledge etc
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment
Follow up on technical cases including proper escalation and management of the case until case closure.
Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

This is an excerpt. Read the full job description on Fortinet careers →

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