NOC Tech I

Five9 · Manila, Philippines (Hybrid) · Global Customer Assurance

junior software engineering Site Reliability Engineer ic 1+ yrs

About this role

Five9 is hiring a junior-level Site Reliability Engineer in the software engineering function based in Manila, Philippines (Hybrid) (hybrid). The posting calls out experience with SQL, AWS, GCP, Azure and roughly 1+ years of relevant work.

Role
Site Reliability Engineer
Function
software engineering
Level
junior
Track
Individual contributor
Employment
Full-time
Location
Manila, Philippines (Hybrid)
Work mode
Hybrid
Experience
1+ years
Department
Global Customer Assurance
AI Summary
Monitor cloud infrastructure systems and services to ensure availability and performance. Respond to incidents, outages, and customer escalations within SLA windows. Requires 1+ year software support experience and intermediate cloud technology knowledge plus mid-level expertise in telephony, networking, systems administration, or database administration.
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Job description

from Five9 careers

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities

  • Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services
  • Performing regular checks on systems, services in the infrastructure
  • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Monitor and Identify events proactively resolving issues.
  • Respond & Resolve Customer escalations within the SLA window.
  • Turn up customer applications & services in accordance with standard procedures.
  • Open and track to resolution carrier and internal tickets.

Required Experience

  • Minimum of 1 year of related experience in a software support position
  • Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.)
  • Mid-Level technical knowledge in at least one of the following categories.
    • Telephony configuration and troubleshooting
      • Knowledge of PBX, ACD, CTI, VoIP and IVR applications.
      • Proficient in SIP, RTP, ISDN and other VoIP technologies
        • This is an excerpt. Read the full job description on Five9 careers →
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