About this role

Five9 is hiring a mid-level Support Engineer in the services function based in Chennai, India. The posting calls out experience with SQL, REST APIs, AWS, Linux and roughly 2+ years of relevant work.

Role: Support Engineer
Function: services
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Chennai, India
Work mode: On-site
Experience: 2+ years
Department: Global Customer Assurance

AI Summary

Mid-level Support Engineer providing technical support for Five9's cloud contact center software. Troubleshoots omni-channel communication issues, analyzes logs, and resolves customer problems using SQL, Linux, APIs, and contact center platforms. Requires 2+ years support engineering experience and familiarity with Windows, IIS, IP networking, and contact center suites like Cisco UCCE or Genesys.

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Job description

from Five9 careers

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

About Five9

Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.

We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9’s next-generation cloud-native services.

Technical Support Engineer:

Qualifications & Skills

· Understand omni-channel communication technologies and their role in the contact center

· 2+ years of experience as a product support engineer

· Good listening and comprehension skills

· Quick on your feet while consultatively working with the end customer to implement the solution

· A natural ability to dig in and resolve technical issues in structured manner

This is an excerpt. Read the full job description on Five9 careers →

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