Platform Engineer
Five9 · Manila, Philippines (Hybrid) · Professional Services - PH
About this role
Five9 is hiring a mid-level Platform Engineer in the software engineering function based in Manila, Philippines (Hybrid) (hybrid). The posting calls out experience with HTML/CSS, Salesforce, API Development, SaaS and roughly 3–5 years of relevant work.
- Role
- Platform Engineer
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Manila, Philippines (Hybrid)
- Work mode
- Hybrid
- Experience
- 3–5 years
- Department
- Professional Services - PH
More roles at Five9
Job description
from Five9 careersJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Platform Engineer
Reporting to the Supervisor of the Professional Services team, you will perform project tasks such as system configuration, training, documentation, and customer follow-up. You will handle several projects simultaneously, providing expert recommendations for Contact Center Solutions in a Technical and consultative role.
Key Responsibilities:
- Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
- Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
- Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.