About this role

Five9 is hiring a senior-level Platform Engineer in the software engineering function based in Manila, Philippines (Hybrid) (hybrid). The posting calls out experience with HTML/CSS, Salesforce, ServiceNow, API Development.

Role: Platform Engineer
Function: software engineering
Level: senior
Track: Individual contributor
Employment: Full-time
Location: Manila, Philippines (Hybrid)
Work mode: Hybrid
Department: Professional Services - PH

AI Summary

Senior Platform Engineer leads cloud contact center solution deployments for enterprise customers, handling requirements gathering, configuration, training, and production rollout. Requires deep Five9 product knowledge, experience with CRM integrations (Salesforce, NetSuite), IVR configuration, and APIs. Acts as Project Engineer or Solution Architect on complex implementations with minimal oversight.

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Job description

from Five9 careers

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Senior Platform Engineer

Job Overview:

As a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9’s enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery from inception to go-live.

Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems.

Key Responsibilities:

This is an excerpt. Read the full job description on Five9 careers →

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