Autonomy Technical Support Associate
DoorDash · San Francisco, CA | Oakland, CA · 631 Autonomy Operations
About this role
DoorDash is hiring a junior-level Support Engineer in the services function based in San Francisco, CA | Oakland, CA. The posting calls out experience with Git, Jira, Linux. Compensation is listed at $76,900–$113,000 per year.
- Role
- Support Engineer
- Function
- services
- Level
- junior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- San Francisco, CA | Oakland, CA
- Department
- 631 Autonomy Operations
More roles at DoorDash
Job description
from DoorDash careers
About the Team
DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
About the Role
As Autonomy Technical Support Associate at DoodDash Labs, you will ensure the successful daily operations of the robot fleet and act as a conduit between Operations and Engineering teams to report, track and resolve field operations issues.
You’re excited about this opportunity because you will…
- Act as a primary point of contact for software and hardware issues encountered during autonomy operations and testing, supporting the reliability of a live robotic fleet
- Perform initial debugging and troubleshooting to identify issues, implement mitigation steps, and ensure timely resolution of operational disruptions
- Partner closely with Robot Operations and Engineering teams to report anomalies, bugs, and faults with clear, actionable context to support efficient investigation and resolution
- Contribute to maintaining and improving troubleshooting documentation, helping build a consistent and scalable knowledge base for issue resolution
- Support ongoing improvements to triage quality and workflows, helping the team operate more efficiently as fleet complexity and scale increase