Specialist 1, Inside Product

Job description

At Dell Technologies, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email. 

What you’ll achieve: 

As a Specialist, you will learn the portfolio and assist with quoting, configuration checks, and availability confirmations. You will prepare pricing and product information for Inside Sales representatives and customers. You will build foundational skills in communication, systems, and customer service. 

Join us to do the best work of your career and make a profound social impact as a Specialist on our Inside Product Specialist team. 

• Create simple quotes and verify SKU details, promotions, and delivery dates. 
• Respond to routine inquiries via phone/chat/web/email with clear, friendly updates. 
• Maintain accurate records in CRM; follow SOPs and work instructions. 
• Seek feedback and participate in training to grow capability. 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements 

• 1+ years of related experience 
• Attention to detail and strong customer service mindset. 
• Basic configuration understanding and willingness to learn. 
• Proficiency with Excel and documentation tools. 
• Clear communication and collaboration skills. 

Desirable Requirements 

• Bachelor’s degree in Business/Marketing/Engineering or related field. 
• Exposure to sales tools or helpdesk/ticketing systems.