Principal Engineer, Service Delivery

Job description

Principal Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, while working through challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. 

This role is on the Lifecycle Hub Operations team within Dell Technologies Managed Services and is responsible for supporting the ongoing service deliverables with Dell Partners that support product lifecycle warehousing and logistics services and all related functions and requirements. This role serves as the support and coordination contact for a Dell service partner that provides lifecycle services in support of warehousing, forward logistics provisioning, refurbishment/repair, and end of life disposal. In addition, you’ll work with partners to ensure they meet service level requirements, attain customer experience goals, and meet financial requirements. This is a customer-focused, partnering-facing position.

Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Service Delivery team in Austin, Texas.

What you’ll achieve: 

As a Principal Engineer in Service Delivery, you’ll design and deliver advanced solutions, automate operations and improve reliability. You will create documentation and handover materials for sustained success. 

You will:

• Partner with delivery, operations and vendors to identify pain points, resolve issues, improve processes, and enhance service delivery

• Monitor and drive partner performance against key metrics, including timeliness, quality, productivity, inventory control, and customer satisfaction

• Communicate effectively with stakeholders at all levels to maximize the overall customer experience

• Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance

• Manage reporting, data exchange, and B2B service support activities in collaboration with customers, partners, and IT teams

Take the first step towards your dream career 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• Supply chain operations expertise with strong knowledge of forward and reverse logistics processes

• Solid understanding of Warehouse Management Systems (WMS), including capabilities and industry best practices

• Proficient in Microsoft Excel, Access, and similar data analysis and reporting tools

• Effective communicator with the ability to collaborate across multiple organizational levels and cross-functional teams

• Excellent customer service skills with a focus on building strong relationships and delivering positive outcomes

Desirable Requirements:

• Typically requires 8+ years of related experience in a professional role with a Bachelor's degree; or 6+ years with a Master's degree; or 3+ years with a PhD; or equivalent experience

• AWS/Azure Associate/Professional; VMware VCP/VCAP; Kubernetes CKA/CKAD

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is USD $122,400 – 158,400.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.