Senior Analyst, IT Infrastructure

Job description

Senior Analyst, IT Data Center Operations

Join us to do the best work of your career and make a profound social impact as a Senior Analyst, IT Data Center Operations on our IT team in Austin, Texas.

What you’ll achieve

In this position as Senior Analyst, IT Data Center Operations, you will increase data center reliability and uptime by proactively identifying risks, executing infrastructure improvements and contributing to incident incident-prevention initiatives.  You will also enhance operational efficiency through process optimization, automation opportunities and improvements that reduce turnaround time for deployments, maintenance or troubleshooting activities. 

You will:

• Rack, stack, install, configure, decommission, and replace servers, storage systems, and network equipment (routers, switches, firewalls).
• Perform hardware diagnostics and component-level replacements (drives, memory, power supplies, NICs).
• Ensure equipment is installed according to data center standards and best practices.
• Diagnose and resolve hardware, operating system, application, and network connectivity issues.
• Maintain accurate asset inventory records and system documentation. 

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements 

• Strong understanding of server, storage, and networking hardware.
• Familiarity with operating systems, basic networking concepts, and troubleshooting methodologies.
• Experience working in data center or mission-critical environments preferred.
• Minimum 10 years’ experience working in data centers

Desirable Requirements

• Familiarity with DCIM tools, ticketing systems (e.g., ServiceNow), and monitoring platforms

• Relevant technical certifications (e.g., CompTIA A+/Network+, vendor hardware certifications)

Benefits and Perks of working at Dell Technologies 

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. 

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.