Commercial Excellence - Data Analyst (SMB Hub) - 12 months FTC
Deliveroo · Manchester - Main · All Cost Centers
About this role
Deliveroo is hiring a mid-level Data Analyst based in Manchester - Main. The posting calls out experience with Data Analytics, LLMs, Performance Optimization. Compensation is listed at £28,000–£33,000 per year.
- Role
- Data Analyst
- Function
- data engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Manchester - Main
- Department
- All Cost Centers
- Posted
- Apr 2, 2026
More roles at Deliveroo
Job description
from Deliveroo careersThe Team
The Small Medium Business (SMB) team are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in several markets across Europe, ensuring that they continue to grow and operate well. The SMB team spans the full life-cycle of partner interactions from initial acquisition, onboarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers.
The Role
The Commercial Excellence Data Analyst is a critical enabler of Deliveroo’s 2026 SMB Ops objective. This role owns the technical, analytical, and reporting capability that transforms large-scale interaction data into actionable commercial insights. By leveraging NICE Interaction Analytics and LLM technology, the role ensures scalable quality measurement, deep insight generation, and data-driven improvements in agent capability, productivity, and commercial outcomes across the SMB Hub. The role acts as the technical owner and subject-matter expert for NICE, while also serving as the analytical engine behind the Commercial Excellence team.
What you will do
Act as the primary technical liaison with key suppliers, leading on system development, configuration, testing, troubleshooting, upgrades, and ongoing optimisation.
Own the end-to-end configuration of Interaction Analytics/ Speech Analytics and LLM auto-scoring, including prompts, scorecards, workflows, user accounts, and permissions.
This is an excerpt. Read the full job description on Deliveroo careers →