Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.

The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Job Description:

In the Renewals Manager role, you will be responsible for managing the renewal process for a portfolio of named accounts. Your primary goal will be to drive customer retention and expansion by ensuring timely renewals and identifying upsell opportunities. You will work closely with the Customer Success and Sales teams to mitigate risks and deliver accurate forecasts. This role requires a strong understanding of customer needs, excellent communication skills, and the ability to work independently with some oversight.

What will I be doing:

Manage a portfolio of 30-40 existing customers to ensure on-time renewals and drive customer retention.

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