Associate Solution Architect, Professional Services

Job description

About the opportunity

Contentful Solution Architects are trusted advisors to technologists, developers, content creators, and product teams. As an Associate Solution Architect, you’ll partner with international customers and digital agencies post-sale—helping visionary brands turn ideas into scalable digital experiences.

This is a customer-facing consulting role, not a software development position. We’re seeking consultants who guide commercial and mid-market customers through implementations and optimization, not engineers focused on hands-on development of production code.

You’ll provide technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed. This includes leading technical and editorial training, facilitating collaborative workshops, leading public office hours with Customers and Solution Partners, and guiding teams through basic architecture definition and design. Occasional travel (up to 25%) may be required for on-site engagements.

Beyond direct customer impact, you’ll bring back insights that shape Contentful itself. Your first-hand knowledge of how organizations use our platform will provide real-world context to our Product Management and Engineering teams, influencing product direction and ensuring we build with customer needs in mind.

What to expect?

• Create and deliver technical enablement on product platform features to customers, as well as provide consultative advice & recommendations on specific implementation use cases.
• Identify and propose solution designs for complex business problems based on customer discovery, leveraging support and guidance from senior team members as needed.
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